Dear Dave,
It is with great pleasure that I write this letter to inform you of the wonderful job your staff performed when installing my windows and door. I have to admit that I was not looking forward to the installation, because I was under the impression that installing windows was a messy job. To my surprise the opposite occurred.
I knew as soon as the men arrived and opened their truck and I saw how organized their tools were I knew everything was going to be okay. They introduced themselves and immediately set up their equipment and went to work. They worked well as a team; everyone knew their job and performed it well. I was impressed, when drop cloths were put down everywhere the workmen walked in my home. A vacuum was also used to remove any dust.
They supplied trashcans to remove the waste, and at the end of the day, everything was cleaned and left exactly as they found it. They showed us how to adjust the blinds and answered all of our questions. I really love my windows and door; we no longer hear the noise from I-696.
Sincerely,
Geri Harris
Dear Mr. Caswell,
When Russ Bissett said “You folks will not be disappointed with your new windows”, he was the master of the understatement. Mr. Caswell, we are delighted, overjoyed, impressed, ecstatic, etc. (I better stop; my thesaurus is starting to overheat).
Seriously, the entire experience with your staff has been terrific. From the first time we met Russ, there was a chemistry that told my wife and I that Caswell was the way to go for us. He’s a delightful man and a true professional. Russ is welcome back to our house anytime. Carol did a wonderful job of keeping us informed as to what was happening and when – and she was right on every time. And your installers, Roy Caswell Jr. and Keith Hubner were outstanding. The absolute care they took with everything was exceptional. The windows look beautiful and the cleanup was amazing. I swear they must have vacuumed my driveway when they were done, since there wasn’t a speck of sawdust anywhere.
Rest assured, when friends and relatives ask, “Where did you get those great windows?” We will gladly say CASWELL WINDOW AND DOOR.
Thanks again and my wife and I look forward to the next time we get to call on your company.
Sincerely,
Bob Lipson
Huntington Woods, M
Dave,
We are writing to let you know how pleased we are with the beautiful new windows, blinds and siding! We also want to thank you and your office manager, Tammy, for your patience and for promptly responding to all of our calls and questions.
We enjoyed dealing with you, Roy and your window and siding crews because you are all friendly, polite and professional. You fulfilled every aspect of the contract and your responsiveness and availability gave us peace of mind. It’s obvious you take pride in providing high quality workmanship and we really appreciated the extra care you took to “protect” our home throughout the entire installation process.
Dave, it was a pleasure meeting and working with you. As we told you when you finished the job, we are a completely satisfied customer! Feel free to use us a reference; after all, we’ve already referred you to friends and neighbors.
Thanks again,
Mark and Nancy Spinozzi
Dear Roy,
It seems to often when we contract for services we are less than satisfied with the results. We are quick to pick up the phone and register our complaint. But when it comes to a job well done, we say “thank you” and go on our merry way never really expressing our appreciation.
Roy, I will not be able to express how truly pleased I am with you and your staff, but I will try. From the time I placed my order until I received the follow up calls from Judy I wasn’t really sure what to expect. Judy set the appointment, then followed up with a couple more calls for information and confirmation of the appointment. I thought this was really great, but would the workers show up on time as scheduled?
Monday morning as scheduled, the truck pulled up. The three fellows began working immediately. Not only did they work hard and as a team, they were clean cut, pleasant and most eager to please. They were proud of what they were doing and the quality of workmanship.
We all need those “atta-boys” once in a while. Without hesitation I offer you and your staff a grand “atta-boys” and a job well done, especially to Pete, John and Jeff who actually did the installation.
As is any business success is determined by the job well done. Yours is a job well done and I would be confident in referring you to anyone looking for work to be done.
Thanks again for all…
Sincerely,
Larry Pawlovich
Dear Roy and Everyone at Caswell Window and Door,
Enclosed is the final payment for the Pella Windows your company recently installed. We are enjoying them immensely and are looking forward to working with you again when we replace the north side windows in the future.
I can’t say enough about the professionalism of the people who did our installation. They were very knowledgeable, careful in their work both inside and outside our home; patient with all my questions, and the quality of their work was top notch. All of this in spite of the blackout of 2003 happening in the middle of our installation. They are a credit to the reputation of your company.
It was a pleasure working with all of you.
Regards,
Jerry and Sue Rush
Dear Mr. Caswell:
We would like to express our appreciation of your company’s fine workmanship. We were impressed with your staff, especially Russ Bissett. The crew that installed the windows were professional and enjoyable to have in our home. The end work product is more impressive than we ever expected.
It is nice to know that there still are companies like Caswell Construction that take pride in their services. Thank you for an enjoyable home improvement experience.
You can be sure that your work product will sell itself to any visitor to our home, but we will be happy to solicit your services to anyone we know.
Sincerely,
Michael and Carol Harris
Dear Roy,
My wife and I felt compelled to write to you about our experiences with your firm concerning your recent installation of twelve Pella windows in our home. In all honesty, we could not be more pleased than we are.
The crew that you sent to our home was absolutely outstanding. Rowland was not only talented, but also extremely helpful in educating us in understanding the product that we purchased from you. His talents were obvious to me, especially in his ability to explain the answers to my many questions and his handling of my concerns. The care of my home was obviously in good hands with him and his fine crew.
Aaron and Justin were also quality workers. They were extremely courteous, and concerned that my home and yard were disrupted as little as possible. Apparently, Aaron was the one doing most of the exterior caulking work. I found his work to be outstanding. I did tell him this personally, but I thought I should mention this fact to you also. Although I did not notice Justin as much as I noticed Rowland and Aaron, he certainly was busy every time I did see him. In my humble opinion, you have an outstanding crew representing Caswell. I would be more than willing to be a reference for your firm anytime in the future.
Roy, your personal attention, assistance, and patience concerning my questions were also greatly appreciated. Caswell Window & Door is in good hands! Thanks again for the quality work!!!
Sincerely,
James A. Schachern
Dear Roy,
What a wonderful job your guys did! The windows and door wall that Rowland and Aaron installed yesterday are gorgeous! No doubt Anderson makes a great product, but your guys rocked! They worked hard until 7:00pm to get these in just right and left no mess. They were polite and professional and an absolute pleasure to have in our home.
We will grab everyone who’ll listen and tell them what a great job you did! Thank you!
Mark and Nadine
Dear Roy,
Enclosed is our check for $600.00 to cover the remainder of our bill. We are very pleased with our windows! They are well worth the extra cost. The installers did a terrific job as well. Mark does woodworking and is quite a perfectionist, and he is impressed with the quality of the woodwork involved. We are pleased to recommend your company to our friends and neighbors (and have already done so!) Thank you again.
Sincerely,
Sharon and Mark Konieczny
I wanted to let you know how pleased I was with the installation of the kitchen window and bedroom French door. After your last job for me, my expectations were extremely high and they were not only met but exceeded. The installation was shorter than I expected and the clean-up was excellent. Your team of Roland, Aaron and Justin are truly craftsmen. They matched the shape of the mullion strips to the ones on the living room windows and put a cherry molding on the French door threshold. These are things that give a superior finish to a job and are greatly appreciated, the Vanishing Screen distributor, Mr. Tessman is coming here for the installation.
Sincerely,
Fred W. Hooper
Dear Mr. Caswell,
I want to take this opportunity to thank you for your recent donation to Methodist Children’s Home Society.
As you know, keeping up with the activities of growing boys is always a challenge. Your donation of four Pella window replacements in two of our cottages is a very generous gift.
Your contribution truly makes a difference. To help our children learn and grow as fully as they are able, we depend on people like you, who give of their resources to help our organization in its mission.
We believe that every child has the right to develop into a healthy adult. We are glad that you have some interest in supporting this life-affirming principle, which guides what we do at Methodist Children’s Home Society.
Steve Dingman
Associate Executive Director,
Development and Marketing
P.S. Thanks for your generosity!
To Whom It May Concern,
Your company recently installed new windows in our condo in The Meadows in Farmington Hills Michigan.
We want to let you know and compliment your workers on the fine job they did. It had rained that day but that didn’t slow them down and we didn’t have to worry about the carpet, etc. They protected everything and cleaned everything up so well you would not have known they had been here. Not only did they do a great job but they were the nicest fellows. They were so polite, not only to us but to each other. They worked so well together. You could tell they respected each other. That really impressed us. There are so many disgruntled workers in today’s workplace it was so refreshing to see a group work so well together and who seemed to be so happy in their jobs. What a team!!!
Also Tammy did a great job coordinating everything and was always so pleasant to work with. Our experience with Caswell Windows was a very positive one. We are enjoying our new windows. We would highly recommend your company to anyone in the future.
Thank you for a job well done.
Sincerely,
Lou & Sue Haitze
Dear Mr. Cooper,
My husband and I thought you might like to know how pleased we are with the Pella windows that Caswell installed in our house, and with that company’s workmanship and work ethics. They are good representatives of your products.
Mr. Caswell spent hours (literally) with us, patiently answering our many questions and guiding us in our choice of products and materials. He did not high-pressure us at any time, but merely offered suggestions and alternatives as needed.
We were equally impressed with the work crew that Mr. Caswell sent to our house once we had made our decision. His son, Roy, headed the crew and they arrived on time each day. These are the things we especially appreciated about them:
- They were all polite and decent-talking. We didn’t hear any swearing or rough talk.
- They were careful of our furnishings. They covered the carpets and swept up every bit of mess before they left each day
- They are honest.
- They were willing to work with us and do things the way we wanted them done.
- Each member of the crew was skilled and particular about his workmanship. There was nothing slip-shod about the way they did things.
In short, we think Caswell does a great job for you. We never knew them before this job, but ended up feeling that they were like old friends. Since they do such a superb job for Pella, they deserve a pat on the back. We absolutely love our windows and the way they change the appearance of our house, so Pella deserves our appreciation too. Thanks for making a fine product!
Very sincerely,
Yvonne A. Hess
Dear Dave,
It is with great pleasure that I write this letter to inform you of the wonderful job your staff performed when installing my windows and door. I have to admit that I was not looking forward to the installation, because I was under the impression that installing windows was a messy job. To my surprise the opposite occurred.
I knew as soon as the men arrived and opened their truck and I saw how organized their tools were I knew everything was going to be okay. They introduced themselves and immediately set up their equipment and went to work. They worked well as a team; everyone knew their job and performed it well. I was impressed, when drop cloths were put down everywhere the workmen walked in my home. A vacuum was also used to remove any dust.
They supplied trashcans to remove the waste, and at the end of the day, everything was cleaned and left exactly as they found it. They showed us how to adjust the blinds and answered all of our questions. I really love my windows and door; we no longer hear the noise from I-696.
Sincerely,
Geri Harris
Dear Mr. Caswell,
When Russ Bissett said “You folks will not be disappointed with your new windows”, he was the master of the understatement. Mr. Caswell, we are delighted, overjoyed, impressed, ecstatic, etc. (I better stop; my thesaurus is starting to overheat).
Seriously, the entire experience with your staff has been terrific. From the first time we met Russ, there was a chemistry that told my wife and I that Caswell was the way to go for us. He’s a delightful man and a true professional. Russ is welcome back to our house anytime. Carol did a wonderful job of keeping us informed as to what was happening and when – and she was right on every time. And your installers, Roy Caswell Jr. and Keith Hubner were outstanding. The absolute care they took with everything was exceptional. The windows look beautiful and the cleanup was amazing. I swear they must have vacuumed my driveway when they were done, since there wasn’t a speck of sawdust anywhere.
Rest assured, when friends and relatives ask, “Where did you get those great windows?” We will gladly say CASWELL WINDOW AND DOOR.
Thanks again and my wife and I look forward to the next time we get to call on your company.
Sincerely,
Bob Lipson
Huntington Woods, MI
Dave,
We are writing to let you know how pleased we are with the beautiful new windows, blinds and siding! We also want to thank you and your office manager, Tammy, for your patience and for promptly responding to all of our calls and questions.
We enjoyed dealing with you, Roy and your window and siding crews because you are all friendly, polite and professional. You fulfilled every aspect of the contract and your responsiveness and availability gave us peace of mind. It’s obvious you take pride in providing high quality workmanship and we really appreciated the extra care you took to “protect” our home throughout the entire installation process.
Dave, it was a pleasure meeting and working with you. As we told you when you finished the job, we are a completely satisfied customer! Feel free to use us a reference; after all, we’ve already referred you to friends and neighbors.
Thanks again,
Mark and Nancy Spinozzi
